Ongoing T-Mobile 911 Glitch Blamed For Child's Death in Dallas

Ongoing T-Mobile 911 Glitch Blamed For Child's Death in Dallas

Ongoing T-Mobile 911 Glitch Blamed For Child's Death in Dallas

At the very same time, the Dallas 911 call center was overwhelmed by "a spike in calls" due to what has become known as "the ongoing T-Mobile ghost call issue", a Dallas city government announcement said Tuesday.

Problems at a 911 center may have contributed to the death of a 6-month-old baby, reports CBS Dallas-Fort Worth.

Local blogger David Taffet - whose own 911 call went unanswered for 20 minutes on March 6 after his husband Brian Cross stopped breathing and subsequently died - on Wednesday asked Dallas Mayor Mike Rawlings at a press conference: "How many others have died?"

The manual callbacks further clog the call line.

"Clearly we are seeing a set of circumstances in Dallas which is unique", said Neville Ray, T-Mobile's chief technology officer. The baby sitter said she called 911 three times but kept being placed on hold. Phone records show that Alex's babysitter was on hold for 31 minutes. "I will not be satisfied until this T-Mobile 911 challenge is completely fixed".

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The 40-year-old babysitter called 911 at 5:55 p.m. and again at 5:57 but was put on hold each time.

"If you hang up and then call back to tell us that it was an accidental dial then we would have to put an emergency call on hold twice".

Howard also said she feels for the family and the dispatcher in Dallas.

Rawlings spoke by phone to Brandon's mother Wednesday afternoon.

T-Mobile, the third largest wireless network in the United States, is blamed for the death of an infant and adult male.

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Taffet says as he performed CPR, his call to 911 was dropped.

The sitter was left on hold for a shocking total of 41 minutes and 10 seconds. Both waited on the line for a long time and did not receive timely calls back when they hung up, according to the Washington Post.

"There's really no apology", Alex said.

T-Mobile executive David Carey says they first started to notice the problem last fall. Police are reportedly investigating whether the 911 problem led to the death. "Legere committed to sending his top engineers to Dallas tomorrow morning", the city's announcement said.

City officials had been working with T-Mobile daily in recent weeks, and the company had rolled out a software update two weeks ago aimed at reducing the problem.

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"Because at the end of the day, my son was still breathing, but had y'all come out like y'all were supposed to, my son would still be here in my arms", she added.

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