British Airways to resume most flights after global IT failure

British Airways to resume most flights after global IT failure

British Airways to resume most flights after global IT failure

Saturday's airline computer failure was confirmed earlier by a tweet by British Airways which stated the following: "We apologize for the current IT systems outage".

Heathrow said the IT problem had caused "some delays for passengers" and it was working with BA to resolve it.

"We are refunding or rebooking customers who suffered cancellations on to new services as quickly as possible and have also introduced more flexible rebooking policies for anyone due to travel on Sunday and Monday who no longer wishes to fly to or from Heathrow or Gatwick", he added. "At this time we are unable to process re-bookings at the airport terminals". "I don't know if there is any impact on global flights... even the arrival at 9am from Heaththrow to South Africa was on time‚" he said.

British Airways (BA) resumed some flights from Britain's two biggest airports yesterday as it struggled to return to normal service after a massive computer system failure paralysed operations, leaving planes grounded and thousands of passengers stranded.

We would advise customers travelling across the Bank Holiday weekend to continue checking the status of their flight on our website, before coming to the airport.

BA operates hundreds of flights from Heathrow and Gatwick on a typical day - and both are major hubs for worldwide travel.

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BA has apologised over this incident which is believed to have been caused by a power supply issue and they have said passengers will be assisted in rebooking flights.

The airline initially canceled only flights before 1 p.m. ET (6 p.m. BST) at Heathrow and Gatwick.

BA cancelled all flights from both airports Saturday, upending the travel plans of tens of thousands of people on a busy United Kingdom holiday weekend.

A view of Terminal 5 departure lounge, at London's Heathrow airport after flights were cancelled. "One passenger said of the luggage, "@HeathrowAirport @British_Airways everyone's luggage bags being gathered and left unattended. Flights were again affected on Sunday, with a third out of Heathrow cancelled.

'We rebooked for Venice for tonight, which they also have canceled now, ' she told Sky News.

While British Airways could face a one-off financial hit from the cancellations, the risk to its reputation among customers could be more damaging in the long-term effect.

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"We are working hard to get our customers who were due to fly today onto the next available flights over the course of the rest of the weekend", the airline said in a statement Saturday afternoon.

"We were told that we would get compensation for the delay and cancellations but that we don't know how long that would take".

She said there were "just queues everywhere" and her plane was cancelled at the last minute.

BA is the latest airline to be hit by computer problems.

"This is a very serious problem, they should have been able to switch to an alternative system - surely British Airways should be able to do this", he said.

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