Apple sees 'strong demand' for replacement of iPhone batteries

Apple sees 'strong demand' for replacement of iPhone batteries

Apple sees 'strong demand' for replacement of iPhone batteries

However, Apple CEO Tim Cook has said that customer satisfaction has been "off the charts" for iPhone X. He also cited a market research to say that all iPhones have collectively received a United States customer satisfaction rating of 96% or higher. It also dropped the price of replacement batteries for the iPhone 6 and later models from $79 to $29.

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Users are taking to Apple's Support Forums to seek answers as to why their vastly expensive iPhone X has lost the ability to receive calls. BMO Capital Markets cut Apple from an "outperform" rating to a "market perform" rating and increased their target price for the stock from $162.00 to $166.00 in a report on Wednesday, January 31st. Apple is continually pushing out fixes for iOS 11, and are meanwhile making iOS 12 a more technically rigorous update so they don't have the same consumer and media backlash that they're now facing.

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The $29 out-of-warranty fee for battery replacements is now available to people who have an iPhone 6 or later worldwide until the end of this year.

Apple is exploring whether to offer rebates to customers who previously purchased fresh iPhone batteries in the wake of a controversy about its practice of slowing down older devices.

The letter also provides more details about the #batterygate timeline. There have been rumors about Apple offering partial refunds to these customers, but nothing concrete has been announced yet. "It also will allow customers to see whether the power management feature that dynamically manages maximum performance to prevent unexpected shutdowns is on, and they can choose to turn it off". Some iPhone X users have reported a serious issue on their handset that makes them incapable of picking up the phone calls instantly, at times. Currently, iPhone 6, 6 Plus, 6S, 6S Plus, 7, and 7 Plus models are equipped with the slow-down feature.

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Apple's batterygate fallout might translate to some cash for consumers. It appears the newer models will indeed handle aging batteries and peak workloads better than their predecessors, thanks to special hardware, but exactly how is unclear. Lawmaker Sen. John Thune asked Apple about the issue and the company says that it is exploring ways to do so. That's why a new report about a growing number of iPhone X users having problems picking up calls is now being investigated by Apple, but nothing much beyond that at the moment.

"For advanced technologies like an iPhone, consumers rely on clear and transparent disclosures from manufacturers to understand why their device may experience performance changes", Thune said. Apple has also promised the committee some follow-up information, including an answer about additional steps it may take to address customers who purchased a new battery at full price. I appreciate Apple's response to my inquiry and the company's ongoing discussions with the committee. "[Apple] has acknowledged that its initial disclosures came up short".

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